Frequently Asked Questions
Everything you need to know about shopping with the National Theatre Shop.
How much does shipping cost for apparel and accessories?
Shipping costs are calculated at checkout based on the weight of your order and your location. We offer standard and express delivery options within the UK and internationally.
What is your return policy for clothing items?
We offer a 28-day return policy. Items must be in their original condition, unworn, and with all tags attached. Please note that custom-printed apparel may be subject to different terms.
How do I know which size to order?
Each product page includes a detailed size guide. We recommend measuring a similar garment you already own to ensure the best fit, as our fits range from slim to oversized depending on the collection.
Are your fashion products ethically sourced?
Yes, we are committed to sustainability. Many of our garments are made from organic cotton or recycled materials, and we work exclusively with suppliers who adhere to fair labor practices.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.