Returns & Exchanges
At the National Theatre Shop, we want you to be delighted with your purchase, but if you are not entirely satisfied, you can return your items within 28 days of receipt for a full refund or exchange. Please ensure all fashion items are returned in their original condition, unworn, and with all tags still attached.
Initiate Your Return
Contact our customer service team via email with your order number and the details of the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original packaging, ensuring the return form provided in your delivery is completed and included inside the parcel.
Ship to the Theatre
Send your package via a tracked postal service to our London warehouse address; please retain your proof of postage until your refund has been processed.
Processing and Refund
Once our team receives and inspects your return, we will process your refund to the original payment method or dispatch your exchange within 7-10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing